You've got questions, we've got answers.
How much? When? Can I? How long? There are many uncertainties about moving. Stevens Worldwide Van Lines will assist you by providing the answers and solutions to your concerns. Following are questions which frequently are heard as families begin the moving process.
When is the best time to move?
If there is a choice, most moving companies suggest you select a time other than summer or the end of the month. The heaviest demands are placed on vans, equipment and personnel during the summer months (June through mid-September) when children are out of school, and at the end of any month.
Stevens Worldwide Van Lines understands that there are many factors which will influence your choice of when you move. We operate year-round and will help you design a move that will accommodate your busy schedule.
How long does it take to move?
That depends on many factors, including the time of year, weather conditions, time required to load and unload, and the direction and distance your shipment is traveling. Because the furnishings of the average household will not fill a modern moving van, it is often necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the others.
With the help of a centralized dispatching system, pickup and delivery dates are then scheduled according to your needs and the origins and destinations of individual shipments.
When should I call a moving company?
The earlier the better. Though the actual van assignment may not be made until a few days before your move, it is wise to give Stevens Worldwide Van Lines from four to six weeks advance notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred dates.
Is a moving company "Licensed"?
It would be more accurate to say that a moving company is "certificated". This means that a company which has been issued a certificate and has the authority to move household goods. Stevens' certificate entitles us to move household goods between any of the 50 states.
A local moving company affiliated with a national company, such as Stevens Worldwide Van Lines, may have its own certificate of authority to move shipments within certain geographical areas.
When moving, you will receive and sign two important documents - the "Order for Service" and "Bill of Lading". Each of these will clearly identify on whose operating authority (certificate) your shipment is being moved.
Do I need an estimate?
Absolutely. Upon request, a Stevens Worldwide Van Lines agent will make a pre-move survey of your household goods to be transported. There is no charge or obligation for the estimate, which will help you to budget your move cost.
How much will my move cost?
Basic transportation charges depend on the weight of your goods and the distance they will travel. The total cost will include these transportation costs, any charges for transit coverage, plus charges for any additional services such as packing, unpacking, stair carries, etc. These charges are based on tariff rate schedules.
What is a Tariff?
This is the "price list" used by moving companies who provide interstate transportation of household goods. The list includes all of the various services offered by the company.
How and when should I pay the moving company?
Tariff regulations require that all charges be paid in cash, credit card, money order, cashier's check or traveler's check before your shipment is unloaded at destination.
Am I protected against loss or damage?
Under the terms of the Uniform Household Goods Bill of Lading (the receipt for your goods and part of the transportation documentation given to you by the moving company), you may choose from several different types of transit protection coverage. Contact Stevens Worldwide for specific details regarding transit related coverage.
Can my possessions be stored temporarily?
Yes. Secure Moving has a large climate controlled storage facility with storage units of various sizes.