Our Mission Statement and Promise to Every Customer:
Secure Moving is excited about the opportunity to service your upcoming move. With so many movers to choose from, how do you know you are making the right decision? Is the company I choose the best fit for my move? Will they treat my possessions with the care I expect? Will they be on time and complete my move with my best interest in mind? Will my move be a stress-free experience or my worst nightmare?
Secure Moving believes that superior customer service starts long before the truck arrives. We believe that superior service is the fundamental key to long-term growth for our company. This is the key factor that drives our business. We are not the largest company in the phone book, but as an agent for Stevens Worldwide Van Lines, we have the resources and support to move you anywhere on earth. Our firm completes roughly 700-800 relocations per year. We handle moving business for many corporate accounts, the Department of Defense, The FBI, DEA, IRS and other government GSA accounts. You can rest assured that your relocation will be completed by the same strict standards which these customers demand.
We believe that superior customer service and overall quality is only obtainable by setting a standard that other movers in the area cannot match. We are committed to providing the quality that customers expect but have not received in the past. This includes a spotlessly clean, climate controlled storage facility where every customer’s special needs are met. Well-maintained, spotless equipment, that is in like new condition is a must for trouble free, deliver as promised service. Employees molded through training, experience, and incentives are given specific tasks and required to excel. These employees are always uniformed, drug tested, and required to meet physical and professional standards before ever being allowed to handle a customer’s valued possessions. They are provided with excellent pay and benefits, and as a result, stay employed with Secure Moving much longer than is the norm for our industry. Our company will not tolerate anything but an employee’s absolute best performance every day.
Secure Moving has a reputation of doing the extra things that make a customer feel confident and secure with their move. These extras are completed every move regardless whether the customer is moving across town or across the globe. If a customer decides to pack their own home, Secure Moving can deliver supplies in this area. Each fabric chair or sofa is stretch-wrapped in protective plastic before being loaded on the van. Leather and suede sofas and chairs are pad wrapped and stretch wrapped. Large wardrobes and armoires are pad wrapped and stretch wrapped in the home to insure damage free handling and transportation. This is also done on most antiques, dining room tabletops, grand pianos, and other large fragile pieces. Our Home Protections Kit incorporates neoprene floor runners applied over hardwood and vinyl flooring to prevent damage from dollies and traffic. Door facings are protected for tight situations, stair railings and banisters are padded for extra protection, and self-adhesive carpet protection is available for new carpets upon request.
These extra protective measures have a positive effect on our moving clients. It allows them to relax and see that their possessions and home receive the best possible care. In turn, it takes pressure off of our movers and allows them to complete their prescribed tasks more efficiently. With these protective measures in place, Secure Moving was able to maintain damage claims ratio in 2005 of less than 1% of gross revenue.
What We Promise Every Moving Customer:
- Always do what we say we are going to do.
- Always do what is in the best interest of the customer.
- Find ways to help each customer minimize the cost of their move
- Remain flexible and attentive to each customer’s needs before the move.
- Arrive with DOT inspected, clean, new-condition equipment.
- Arrive with drug free, clean cut, uniformed, highly trained employees ready to work.
- Treat each customer’s home and possessions with the care they expect.
- Do the little extras that people do not expect.
- Notify the customer immediately if something is damaged.
- Handle all claims quickly and fairly.
- Contact the customer after the move to make sure all their needs are met.
We appreciate the opportunity to discuss your move today. We hope that we can exceed your expectations on your next move.